Social Media; love it, hate it, but you cannot ignore it.
Social Media is the centerpoint of attention in the press, but what role does Social Media play in customer service? How can you fully integrate Social Media as an actual customer service channel?
Not so long ago, social channels were only monitored and controlled by sales and marketing. Nowadays, customer service can greatly benefit from interacting with customers through social channels. Social Media enables customers to interact with companies directly and more transparent than ever before. Everyone can see and join in on the conversation. Customers can quickly make or break a company’s reputation. Therefore, it is key to be able to react quickly and monitor what’s happening online 24/7.
How does that fit in to your Contact Center operations? What adjustments are needed to provide agents with the necessary skills and tools to really engage with your customers on Social Media?
All of these questions and many more will be answered in the upcoming webinar to prepare you fully for our next exciting release.
Join one of our webinars exclusive for our Business Partners and be the first to hear all about release 18.1
In this webinar you will cover:
- Social Media API
- Webchat 2.0
- Outbound Dial pad
- Outbound “click to dial’ when using CRM
- Voicemail for queue