Zoom Cloud Connect Contact Center

Carrier-grade voice for Zoom Contact Center,
sized for concurrency rather than seats.

How it works
in the UAE

Under the Bring Your Own Agreement (BYOA) model, the client maintains its own agreement with a UAE licensed carrier. SITEC provides the infrastructure — hosted Session Border Controller, platform integration, and managed operation — terminating inside the carrier data centre.

SITEC provides
The client provides
Hosted Session Border Controller (SBC) inside the licensed carrier data centre
Its own agreement with a UAE licensed carrier
Platform integration and secure interconnect to the PSTN
Platform tenancy and user licensing
Deployment, configuration, and change management
Numbering held under its carrier agreement
Monitoring, support, and lifecycle operation
Internal network readiness at each site
Zoom Contact Center architecture

What is included

Hosted Session Border Controller (SBC), sized to the deployment

Certified interconnect configuration for Zoom Contact Center (BYOC)

Deployment, cutover planning, and change management

Monitoring and support under the SITEC managed service

GET IN TOUCH

Talk to us

Whether you have a question, need technical support, or want to discuss
how SITEC can support your business, our team is here to help.

Contact SITEC →