An Arkan Group Holding company.
Contact SITEC

Cloud Connect

Connectivity between your Voice Platform and the PSTN, delivered as infrastructure and operated as a managed service.

SITEC Information Technology L.L.C provides Infrastructure as a Service (IaaS) and cloud-based telecommunications connectivity, enabling secure integration between the PSTN network and cloud communication platforms.

Explore Our Products →
DELIVERY MODEL

How the service is delivered in the UAE

Under the Bring Your Own Agreement (BYOA) model, the client maintains its own agreement with a UAE licensed carrier. SITEC provides the infrastructure — hosted Session Border Controller, platform integration, and managed operation — terminating inside the carrier data centre.

SITEC provides
The client provides
Hosted Session Border Controller (SBC) inside the licensed carrier data centre
Its own agreement with a UAE licensed carrier
Platform integration and secure interconnect to the PSTN
Platform tenancy and user licensing
Deployment, configuration, and change management
Numbering held under its carrier agreement
Monitoring, support, and lifecycle operation
Internal network readiness at each site
ARCHITECTURE
Cloud Connect delivery architecture

Products

MS Teams Cloud Connect — Direct Routing for Microsoft Teams
›
Zoom Cloud Connect Phone — BYOC for Zoom Phone
›
Zoom Cloud Connect Contact Center — BYOC for Zoom Contact Center
›
Genesys Cloud Connect — BYOC for Genesys Cloud CX
›
AI Voice Connect — connectivity for AI voice agents
›
API / Programmable Voice Cloud Connect — programmable SIP for custom applications
›

Security and governance

SITEC Information Technology operates under ISO/IEC 27001:2022, issued by Intertek Certification Limited (UKAS accreditation 0014) to Arkan Integrated Solutions, covering the Dubai site. Valid until 26 April 2029.

Request a consultation →