API / Programmable Voice Cloud Connect
API-Driven Voice Automation for Enterprise Communications.
Enable your business systems to initiate, manage, and respond to telephone calls through REST APIs and webhooks, with programmable voice actions and managed connectivity to the PSTN.
Turn Business Processes
into Automated Voice
Interactions
SITEC API / Programmable Voice Cloud Connect enables organisations to integrate voice communication directly into their business applications and workflows.
Through an API-driven voice engine, business systems can initiate outbound calls, respond to incoming calls, and execute voice actions based on predefined instructions or real-time application responses.
How is this different from
AI Voice Connect?
API / Programmable Voice Cloud Connect enables business applications to control call flows through APIs and webhooks.
AI Voice Connect provides PSTN connectivity infrastructure for third-party conversational AI voice platforms.
Explore AI Voice Connect
Connect Your Applications to Voice Communications
Business applications exchange instructions with the voice engine, which connects to the PSTN through the SBC and carrier network.
Outbound Voice Automation
Your CRM, ERP, or application sends an API request to initiate a call. The voice engine processes the request and executes the required voice action, such as playing an audio message, delivering text-to-speech, or connecting two parties.
Inbound Voice Automation
For inbound calls routed to the voice engine, the service sends a webhook to the connected business application. The application can return instructions for audio playback, keypad input or other supported call actions.
Programmable Actions for Every Stage of a Call
API-Initiated
Outbound Calls
Trigger outbound calls directly from business applications, CRM platforms, or automated workflows using REST API requests.
Inbound
Call Webhooks
Connect incoming calls to business logic through webhooks, enabling applications to determine how calls are handled.
Audio Playback
Deliver pre-recorded voice messages for announcements, reminders, confirmations, and other automated interactions.
Text-to-Speech
Convert application-generated text into spoken messages, supporting dynamic voice responses based on business data.
Two-Party
Connection
Connect two participants in a single call, controlled by your business application.
Call Recording
Record calls on request and deliver the recordings to your designated endpoint.
Additional interaction capability: Keypad input (DTMF) can capture responses and pass them back to the connected business system.
Voice Automation Built Around Business Workflows
Appointment Reminders & Confirmations
Contact customers, deliver reminders, collect keypad confirmations, and update business systems.
Delivery & Status Notifications
Trigger calls when a status changes, communicate updates, and capture responses.
Automated Customer Self-Service
Retrieve information and guide callers through structured voice interactions.
Automated Surveys & Feedback
Present voice questions and capture responses for processing by business applications.
How the Service Is Delivered in the UAE
Under the UAE Bring Your Own Agreement (BYOA) model,
your organization maintains a direct agreement with a
UAE-licensed telecommunications carrier, with telephone
numbering held under that agreement.
The programmable voice engine processes requests from
business applications and executes voice actions through
the managed SBC and carrier network. SITEC provides the
managed connectivity infrastructure and integration
support for the UAE delivery model.
SITEC provides
Voice Connectivity Infrastructure: Managed SBC infrastructure and SIP interconnection with the UAE-licensed carrier.
Programmable Voice Integration: Configuration and integration of the API-driven voice service with the managed connectivity environment.
Deployment & Testing: Connectivity provisioning, configuration, integration testing and service activation.
Connectivity Security: Security controls for signalling and media transport within the managed connectivity environment.
Monitoring & Support: Ongoing monitoring, maintenance and operational support for managed connectivity components.
The client provides
Carrier Agreement & Numbering: UAE-licensed carrier agreement and telephone numbers.
Business Applications: CRM, ERP, or other connected systems.
API & Webhook Integration: Application-side integration and endpoints.
Business Logic & Content: Call workflows, instructions, audio, and text.
Talk to us
Whether you have a question, need technical support, or want to discuss
how SITEC can support your business, our team is here to help.