Genesys Cloud Connect
Voice connectivity for Genesys Cloud CX, with
redundancy designed around the contact centre
rather than the office.
How it works in the UAE
Under the Bring Your Own Agreement (BYOA) model, the client maintains its own agreement with a UAE licensed carrier. SITEC provides the infrastructure — hosted Session Border Controller, platform integration, and managed operation — terminating inside the carrier data centre.
Hosted Session Border Controller (SBC) inside the licensed carrier data centre
Platform integration and secure interconnect to the PSTN
Deployment, configuration, and change management
Monitoring, support, and lifecycle operation
Its own agreement with a UAE licensed carrier
Platform tenancy and user licensing
Numbering held under its carrier agreement
Internal network readiness at each site
Talk to us
Whether you have a question, need technical support, or want to discuss
how SITEC can support your business, our team is here to help.