Managed
Services
SITEC does not hand over a configuration and step away. The platform is deployed,
operated, and changed under a managed service.
Platforms under
managed service.
SITEC manages and supports industry-leading communication platforms, including:
Microsoft Teams
Managed and supported
by SITEC.
Zoom Phone and
Zoom Contact Center
Managed and supported
by SITEC.
3CX
Managed and supported
by SITEC.
For other platforms, SITEC provides the connectivity infrastructure while the platform remains under the client’s own management.
What the service covers.
A complete managed service across the platform lifecycle.
Onboarding
Design, sizing, interconnect configuration, and cutover planning.
Operation
Monitoring, incident response, and carrier liaison.
Change Management
Structured change requests with defined approval and rollback.
Lifecycle
Firmware, certificate, and capacity management.
Governance.
SITEC Information Technology operates under ISO/IEC 27001:2022, issued by Intertek Certification Limited (UKAS accreditation 0014) to Arkan Integrated Solutions, covering the Dubai site. Valid until 26 April 2029.
Discuss a managed service →
Valid until 26 April 2029